Refund policy
Return & Replacement Policy
At COCO RUBAL, we are committed to delivering premium-quality home essentials. Every product is carefully inspected before dispatch to ensure it reaches you in excellent condition.
Replacement & Exchange
We do not accept returns for change of mind, incorrect selection, or personal preference.
A replacement or exchange will only be provided if:
- You receive a damaged product.
- You receive a defective product.
- You receive an incorrect product.
Reporting an Issue
To request a replacement or exchange, please contact us within 24 hours of delivery with:
- Your order number
- Clear photos of the product.
- Photos of the outer packaging.
Our team will review your request and respond as quickly as possible.
Eligibility
To be eligible for a replacement or exchange:
- The product must be unused.
- The product must be in its original packaging with all tags intact.
- The request must be made within 24 hours of delivery.
Cancellation
Orders can be cancelled only before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
Contact Us
COCO RUBAL ENTERPRISES